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One
of the stark realities of the business world is that
conflict arises on a regular basis. Different people
have varying and often conflicting interests and needs
– when these interests are not compatible with
those of others, conflict is the result. In some situations,
conflict spirals out of control and several damages
or completely cuts off previously productive relationships.
In other situations, conflict is handled properly
and is channeled so that individuals can overcome
their differences and focus on finding a collaborative
solution. This second approach is ideal. Whether a
Channel Manager is having a difficult time solidified
an agreement with a prospective partner or a Project
Manager is wrestling with a manager who refuses to
provide resources for an engagement, knowing how to
manage conflict is imperative.
Generally,
the best way to resolve difficult issues is to treat
the situation as a negotiation, knowing that by working
together, two or more parties can reach amicable solutions
to difficult problems. The Defusing Conflict Through
Negotiation class teaches participants how to step
back and view conflict-ridden situations as negotiations
that can be worked through and resolved in a principled
manner. Our one-day session focuses on a straightforward
negotiation process. Whether having to prepare for
a face-to-face meeting or reviewing a colleague’s
proposal to resolve a resources issue, our process
enables you to know how to move through the negotiation
process to resolution. We also focus on stronger communication
skills by teaching participants the different negotiation
styles they are likely to encounter. Additional time
is spent learning how to recognize and counter the
most commonly used negotiating tactics. This helps
participants ensure that discussions are cordial and
don’t spiral out of control into adversarial
situations.
Class
Size: Up to 12 People. Larger training classes
can be accommodated.
Class
Length: One Day
Class
Time: 8:30 AM - 5:00 PM
Instructor:
One Senior Baker Communications training facilitator
Assertiveness
Training Institute classes lead to results. As a result
of attending the Defusing Conflict Through Negotiations
training class, participants will learn to:
- Handle
conflict when it arises by utilizing a five-step
negotiation process.
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Deal with conflict with poise and confidence
- Focus
on the relationship-centered aspects of a conflict
negotiation
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Recognize and flex with various negotiation styles
- Improve
their ability to reach mutually satisfactory outcomes
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Increase their effectiveness in resolving difficult
situation
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Reduce deadlocks and adversarial situations
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Evaluate their level of success in past negotiations
so as to improve their ability in future discussions
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Increase personal confidence that will spread to
other aspects of their job
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