Some people are just downright difficult to deal with. Certainly you know the type. No matter what you say or do, your efforts are never satisfactory. Either they’re on the phone complaining about the smallest detail or stomping around the office, trying to bully others into doing what they want, when they want it (and that usually happens to be yesterday). Of course, there’s also the type that never seems to get anything done. No matter how often you remind them that a task needs to get accomplished, the most they seem to do is whine and provide excuses as to why they need more time. Then there’s the braggart who consistently talks about his accomplishments and is quite skilled at embellishing nearly experience he has lived through or imagined. The braggart is great at talking but often is lacking in follow-through. For those of us perform our job diligently or find ourselves managing these types of personalities, work can be trying. Often, the result is that our ability to perform properly is affected by others, be they customers or colleagues, whose personalities make normally simple tasks difficult.

In the Managing Difficult Personalities one-day training workshop, we teach participants how to step back and get to the root cause of why people act the way they do. Since each one of us is a unique individual with specific needs and concerns, we empower participants to understand ways to modify communication and interactions so as to meet those needs and improve relationships. Time is also focused helping participants recognize, manage and deescalate conflict before it mushrooms into an uncontrollable situation. Learning how to resolve “customer service” type concerns is also critical to the success of this class. Utilizing various interactive exercises, application exercises, group discussions, instructor-led training modules and assessment, participants will work towards learning how to ensure that interactions with others are positive and less difficult. By learning to manage those difficult personalities encountered in the workplace, participants will become more productive and will benefit from improved morale and less anxiety.

Class Size: Up to 14 People. Larger training classes can be accommodated.

Class Length: One Day

Class Time: 8:30 AM – 5:00 PM

Instructor: One Senior Baker Communications training facilitator

Assertiveness Training Institute classes lead to results. As a result of attending our Managing Difficult Personalities training class, participants will learn to: