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Far too many people
find themselves in situations where individuals with
more dominant and aggressive personalities attempt
to push their agendas at the expense of others. As
is often the case, those who are doing the pushing
end up squashing the interests of those being pushed.
The results can negatively affect teamwork, productivity
and employee morale. For those who have less aggressive
and more collaborative personalities, these situations
can be difficult and extremely stressful. In some
cases, those with less assertive personalities find
themselves withdrawing and avoiding conflict at all
costs. This can not only have an adverse affect on
one’s confidence, it can also inhibit one’s
ability to succeed with an organization as internal
team leaders tend to look for those with leadership
qualities as future management candidates.
Being assertive is less about being
dominant and more about expressing one’s opinion
and taking personal responsibility for one’s
rights. Rather than steamrolling others, assertiveness
relates to the ability to make direct requests, determine
limitations, reinforce verbal messages, give and receive
feedback and express disagreement and anger when appropriate.
It is not about hiding from conflict or bottling up
emotions but showing others that one’s opinion
and needs are truly important. In our one-day Communication
and Assertiveness Skills training workshop, we teach
participants how to not only be more assertive but
also how to communicate more effectively with colleagues,
managers, direct reports and customers. We focus on
teaching one how their assertiveness can contribute
to their success by allowing them to achieve personal
and team goals. Various communication activities,
role plays, group discussions and other application
exercises are utilized to bring skills to life. The
goal of the training program is to not only transfer
knowledge to participants but to build real and useful
skills that lead to behavioral and skill changes.
Participating through the one-day Communication and
Assertiveness Skills Training class will enable participants
to express their rights, opinions, requests and feelings
in a direct, honest and open manner without violating
the rights and self-esteem of their colleagues.
Class
Size: Up to 16 People. Larger training classes
can be accommodated.
Class
Length: One Day
Class Time: 8:30 AM – 5:00 PM
Instructor:
One Senior Baker Communications training facilitator
Assertiveness Training Institute classes
lead to results. As a result of attending the Communication
and Assertiveness Skills training class, participants
will learn to:
-
Understand their personal communication style
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Become more aware of their individual needs, desires
and stress points
- Realize
their personal strengths and how they can be used
to personally become more assertive
- Recognize
and flex to various personality types
- Implement
personal steps to become more assertive
- Set
long-term goals for personal improvement
- Build
trust and chemistry with others
- Utilize
listening skills to gain a better feel for the needs
of others
- Recognize
conflict and understand how to deescalate it so
as to protect individual relationships
- Overcome
personal fears, stress and anxiety related to dealing
with others
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